Whether you are a first time or frequent participant in the CHEP share and reuse pooling network, we're here to help. With dedicated support and training resources, you'll find the information that matches your needs.
This part of the website will provide you with access to resources on equipment control, myCHEP, managing your CHEP account, as well as latest news and announcements.
Take control of your CHEP equipment with the new Fundamentals of Equipment Management training program on the CHEP Learning Hub. Accessible and practical training that is built with your feedback in mind, empowering you to master equipment management, while saving time and money.
View our CHEP Australia service centre public holiday trading hours, March - June 2025
Throughout the year, we invite customers to share their thoughts and feedback so we can understand what's working well and continue to invest in these areas. We also identify opportunities to improve the value we deliver. Access an updated summary of the improvement initiatives we were working on and delivered for the last quarter.
We have one of the largest trading partner networks in Australia, enabling your supply chain and providing you with a range of platforms where and when you need it.
We've developed an explainer to make it easier to understand your CHEP invoice
As part of our commitment to improve your experience and to make it easier to do business with CHEP, all users of myCHEP can now receive an order status email notification when their order moves from ‘Requested’ to ‘Planned’. Note: ‘Planned’ in myCHEP means a customer’s order is confirmed for delivery or pickup. To support you in setting up these notifications, click here to access the myCHEP Q Card on Issue and Return Notifications.
As a reminder, to assist with planning, please place all orders via myCHEP with at least 48 hours’ notice before required collection or delivery date. If less than 48 hours, an error message will appear. If you have any queries or require support, please contact your account manager or customer service on 13 2437 (13 CHEP).
Please enter your details below